Parties
These terms govern the relationship between "Codavert Company for Telecommunications and IT" (CR 7055290436) ("Eshada") and the subscribing organization ("Customer") regarding use of the Eshada platform.
Terms of Use
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Account and permissions
The Customer is responsible for the accuracy of its account data, for managing its users' permissions, and for all activity through its account. Any unauthorized use must be reported immediately.
Acceptable use
Using the platform for unlawful activity, manipulating reviews, incentivizing customers to change reviews, violating others' privacy, or attempting to access other organizations' data is prohibited.
External integrations
Connecting the platform to external services (such as review platforms) is subject to those services' terms and is enabled only after access is verified. Eshada does not guarantee their availability.
Decisions and approvals
The platform provides assistive suggestions; operational decisions (compensation, replies, escalation) are the responsibility of the Customer and its authorized users.
Subscription and fees
Plans, fees, payment, renewal and cancellation terms are defined in the subscription agreement signed with the Customer.
Intellectual property
The platform, its software and marks remain Eshada's property. Customer data remains the Customer's property, with a limited license granted to Eshada to process it for providing the service.
Limitation of liability
The service is provided "as is" within the agreed service level. The liability cap and its exclusions are defined in the subscription agreement.
Termination
Either party may terminate per the subscription agreement. Upon termination the Customer can export its data within a defined period before deletion.
Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, whose courts have jurisdiction over any dispute. The dispute resolution mechanism is defined in the subscription agreement.