Every voice
makes a difference.
Turn customer feedback into better experiences and a stronger reputation.
Eshada helps businesses understand feedback, resolve complaints, and follow up on customer satisfaction—with AI agents operating within your policies and permissions.
Branches, roles and permissions set up in minutes · agents act within the policies you define
“Great food, but the wait was long”
Three steps from feedback to improvement
Listen to every customer
Google reviews and customer complaints, whether from the complaint portal or your team, land in one record per branch, so no voice is lost and no complaint waits.
Let the agent help resolve the issue
The agent understands the complaint, sets its priority and acts within the permissions you granted: it replies, routes, and escalates whatever needs your decision.
Follow up and improve the experience
After resolution, Eshada follows up on satisfaction and turns recurring patterns into clear improvement proposals for each branch.
What makes Eshada different
Complaint resolution, end to end
One record per complaint with the conversation, attachments and decisions, clear escalation and resolution tracking through to closure, not scattered messages.
AI agents within your permissions
You decide what the agent may do in each branch: reply, route, open a follow-up, or compensate up to a limit. Anything beyond its permissions reaches an authorized person.
Satisfaction follow-up after resolution
Resolution is not the end of the story. Customer experience is measured after handling, so you know what really improved and what needs another look.
Visual agent training
Train your agents, design handling workflows and approval policies from a visual interface, and test every version before it goes live, with no coding.
Google reviews in the same place
Collect and analyze your reviews and prepare replies in your brand voice. The direct Google Business Profile connection is enabled after verified official access from Google.
Multi-branch operational insights
Run all your branches from one account with per-branch roles and permissions, and compare them to see where improvement is needed.
Know what your customers are saying, before everyone else does
One clear picture across all branches: open complaints, new reviews, and follow-ups awaiting their outcome.
Request a demoPlans and pricing will be announced soon
We are shaping plans that fit organizations of different sizes. Until then, tell us about your business and we will come back with a suitable offer.
An offer that fits your business
We walk you through Eshada on cases from your sector and define together the branches, roles and agent permissions you need.
- ✓ Customizable branches, roles and permissions
- ✓ Complaints, reviews and satisfaction follow-up in one place
- ✓ A live demo before you subscribe
Before you start
What can the agent do without asking me?
Whatever you allow. For each branch you set the agent’s permissions: reply to the customer, route the complaint, open a satisfaction follow-up, or compensate up to a limit. Anything outside those permissions is escalated to an authorized person in your organization.
Does Eshada publish replies on Google automatically?
Replies on Google follow the approval policy your organization defines, and the direct Google Business Profile connection is enabled after Google grants verified official access, which we are working on now.
Does Eshada message customers over WhatsApp?
No. Eshada has no automated WhatsApp messaging today, and it will only be added through an authorized official integration.
How do I train the agent on my brand voice?
From a visual interface inside Eshada: you define the reply style, handling workflows and approval policies, and test each agent version on real cases before switching it on.
Does Eshada suit a business with several branches?
Yes. Each branch has its own roles, permissions and record; staff see only their branch, while management sees the full picture and can compare branches.
Where is my data stored and who can see it?
Each organization’s data is isolated, access is restricted by roles, and every sensitive change is written to a tamper-proof audit log. Details are in the privacy policy.
Your next customer’s voice deserves to be heard.
Tell us about your business and we will show you how Eshada works on real cases from your sector.