Every opinion
makes a difference.
Eshada brings your Google reviews and customer complaints together: AI suggests the right reply, your team approves it before anything is published, every complaint is tracked to resolution, and satisfaction is measured afterwards.
Branches and roles set up in minutes · your team always keeps the decision
“Great food, but the wait was long”
Three steps, and the decision stays with your team
Collect reviews and complaints in one record
Google reviews and customer complaints from the complaint portal or team entry all land in one record per branch, with attachments and history.
AI suggests, your team approves
Every review and complaint is analyzed, with category, priority and a reply draft suggested, while approval of any reply, compensation or escalation stays with an authorized person.
Track resolution and measure satisfaction
Every complaint is followed to closure with clear escalation, then a satisfaction follow-up is recorded after resolution so you know what actually improved.
Everything you need to build your reputation, in one place
Google reviews with AI-assisted replies
Collect and analyze your reviews, and get a reply draft in your brand voice for each one, reviewed and approved before publishing. The direct Google Business Profile connection is enabled after verified official access from Google.
Complaint management and escalation
One record per complaint holding the conversation, attachments and decisions, with clear escalation and resolution tracking through to closure.
Customer-satisfaction follow-up
After a complaint is resolved, a satisfaction follow-up is recorded, and recurring patterns become improvement proposals grounded in real data.
Adaptive AI agents with controlled permissions
Agents adapt to your organization’s policies and work within defined permissions; no agent version goes live before it is tested and approved.
Visual agent training and workflow configuration
Design handling workflows and approval policies and train agents from a visual interface, with no coding.
Multi-branch management and operational insights
Run all your branches from one account with per-branch roles and permissions, and compare them to see where improvement is needed.
Know what your customers are saying, before everyone else does
One clear picture across all branches: new reviews, open complaints, and what is waiting for your approval.
Request a demoPlans and pricing will be announced soon
We are shaping plans that fit organizations of different sizes. Until then, tell us about your business and we will come back with a suitable offer.
An offer that fits your business
We walk you through Eshada on cases from your sector and define together the branches, roles and approval policies you need.
- ✓ Customizable branches, roles and permissions
- ✓ Reviews, complaints and satisfaction follow-up in one place
- ✓ A live demo before you subscribe
Before you start
Does Eshada publish replies on Google automatically?
No. AI only suggests a reply draft, and nothing is published before an authorized person in your organization approves it.
When will the direct Google Business Profile connection be available?
After Google grants verified official access to its API, which we are working on now. Until then no direct connection to Google is enabled.
Does Eshada message customers over WhatsApp?
No. Eshada has no automated WhatsApp messaging today, and it will only be added through an authorized official integration.
Who decides on compensation and escalation?
Your team. Approval policies (limits and approving roles) are defined per organization, and no compensation or escalation is executed without authorized approval.
Does Eshada suit a business with several branches?
Yes. Each branch has its own roles, permissions and record; staff see only their branch, while management sees the full picture and can compare branches.
Where is my data stored and who can see it?
Each organization’s data is isolated, access is restricted by roles, and every sensitive change is written to a tamper-proof audit log. Details are in the privacy policy.
Your next customer’s opinion deserves to be heard.
Tell us about your business and we will show you how Eshada works on real cases from your sector.